Privacy Policy

A. INTRODUCTION

UrTravel Experts Private Limited recognizes the importance of protecting the privacy of its users and maintaining the confidentiality of the information shared with us. As a responsible data controller and data processor, we are committed to safeguarding user information.

This Privacy Policy outlines the practices followed by UrTravel Experts, its subsidiaries, and affiliates for collecting, using, storing, and protecting users’ Personal Information.

This policy applies to any individual (“User”) who purchases, intends to purchase, or inquires about any product or service offered by UrTravel Experts through its website, mobile website, mobile application, and offline channels such as call centers and offices (collectively referred to as “Sales Channels”).

For the purpose of this Privacy Policy:

• “You” or “Your” refers to the User

• “We”, “Us”, or “Our” refers to UrTravel Experts

• “Website” refers to our website(s), mobile site(s), and mobile application(s)
  
  

By accessing or using our Website or Sales Channels, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

This Privacy Policy does not apply to third-party websites, mobile sites, or applications linked to our platform. Users are advised to review the privacy policies of such third parties.

This Privacy Policy forms an integral part of the User Agreement of UrTravel Experts.

B. USERS OUTSIDE INDIA

Personal data shared with UrTravel Experts is primarily processed in India and may also be processed in other jurisdictions where our authorized third-party service providers operate.

By agreeing to this policy, you provide explicit consent to the processing of your personal data as outlined herein. Data protection laws in India or other jurisdictions may differ from those in your country of residence.

If you wish to withdraw your consent, you may write to us at:
📧 ravindra.epili@urtravelexpert.in

Please note that withdrawal of consent may restrict or prevent us from providing certain services, including booking confirmations or ongoing travel arrangements.

C. TYPE OF INFORMATION WE COLLECT AND LEGAL BASIS

We collect information necessary to provide services, meet legal obligations, and fulfill contractual commitments.

Personal Information may include:

1. Registration Information

• Name, age, gender, profile photograph

• Contact details such as email address, phone number, and postal address

• Travel preferences and frequent traveler details

• Payment and billing information (securely processed)
  
  

2. Booking & Transaction Information

• Booking history and travel behavior

• Details of other travelers for whom bookings are made

• PAN, passport details, or other information required for international bookings as per applicable laws
  
  

3. Documents & Compliance Data

• Government-issued identification for hotel check-in

• Visa-related documents (if visa assistance is requested)

• Health or vaccination information where legally required for travel

UrTravel Experts does not share sensitive personal information without user consent unless required by law or legal authority.

D. HOW WE USE YOUR PERSONAL INFORMATION

Your Personal Information may be used to:

• Process, confirm, and manage bookings

• Send booking confirmations, alerts, and updates via SMS, email, or WhatsApp

• Process payments, refunds, and settlements

• Provide customer support

• Personalize content, offers, and recommendations

• Prevent fraud and authenticate users

• Collect feedback, reviews, and ratings

• Inform users about promotions, rewards, and new services

• Improve platform functionality and user experience

E. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes stated in this policy or to comply with legal, regulatory, or accounting requirements.

Once data is no longer required, it is securely deleted or anonymized.

Users may request account deletion by contacting us at:
📧 ravindra.epili@urtravelexpert.in

F. COOKIES & SESSION DATA

Cookies

UrTravel Experts uses cookies to enhance user experience, personalize content, and analyze traffic. Users may control cookies through browser settings. Disabling cookies may affect certain features of the Website.

Session Data

We may collect session-related data such as IP address, browser type, device information, and usage patterns to analyze trends and improve system performance. This data does not personally identify users.

G. INFORMATION SHARING

Service Providers

User information is shared with airlines, hotels, transport operators, and other service providers strictly for fulfilling bookings.

Affiliates & Business Transfers

Information may be shared within the UrTravel Experts group or transferred in case of mergers, acquisitions, or business restructuring.

Third-Party Vendors

We may share information with trusted vendors for services such as payment processing, data hosting, analytics, fraud detection, or customer support, under strict confidentiality agreements.

UrTravel Experts does not sell or rent personal data to third parties.

H. USER-GENERATED CONTENT

Users may voluntarily post reviews, ratings, photographs, videos, or responses. Such content may be publicly visible on our platform or partner platforms.

Users are responsible for the content they share.

I. MARKETING COMMUNICATIONS

Users may receive promotional emails, newsletters, and offers. You may opt out at any time by clicking the “unsubscribe” link in the communication or by writing to:
📧 ravindra.epili@urtravelexpert.in

J. MOBILE APPLICATION PERMISSIONS

Our mobile application may request permissions including:

• Location (for personalized services)

• Contacts (for sharing bookings and referrals)

• Camera & media (for profile photos and reviews)

• SMS & phone (for OTP verification and customer support)

• Device and network data (for app optimization)

Permissions are used strictly to enhance service functionality.

K. DATA SECURITY

All transactions are protected using industry-standard encryption (TLS). We follow strict security practices to prevent unauthorized access, loss, or misuse of personal data.

L. WITHDRAWAL OF CONSENT

Users may withdraw consent or permissions at any time by writing to:
📧 ravindra.epili@urtravelexpert.in

This may limit access to certain services.

M. USER RIGHTS

Users have the right to:

• Access their personal data

• Update or correct inaccurate information

• Request deletion of personal data (subject to legal obligations)
  
  

Requests can be made via email.

N. ELIGIBILITY

Users must be 18 years or older to transact with UrTravel Experts and to consent to the processing of personal data.

O. CHANGES TO THIS PRIVACY POLICY

UrTravel Experts reserves the right to modify this Privacy Policy as required by legal, regulatory, or business needs. Updates will be communicated appropriately.

For any questions or concerns regarding this Privacy Policy, please contact:
📧 ravindra.epili@urtravelexpert.in